Return Policy – Solemates Store

Return Policy

At Solemates, we strive to provide our customers with the highest quality indoor slippers. However, we understand that sometimes a purchase may not meet your expectations. Therefore, we have created the following return policy to ensure your satisfaction:

1. Eligibility for Returns:

  • Slippers must be returned within 30 days of the delivery date.
  • Slippers must be unworn, unused, and in their original packaging with all tags attached.
  • Any slippers that show signs of wear or damage will not be eligible for return.

2. Return Process:

  • To initiate a return, please contact our customer service team at [customer service email/phone number] to request a return authorization (RA) number.
  • Clearly write the RA number on the outside of the package you are returning.
  • Pack the slippers securely in a shipping box to prevent damage during transit.
  • Include a copy of your original order invoice inside the package.

3. Return Shipping:

  • Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., incorrect item shipped, defective product).
  • We recommend using a trackable shipping method to ensure safe and timely delivery.
  • Solemates is not responsible for items lost or damaged during return shipping.

4. Refund Process:

  • Once we receive and inspect your returned slippers, we will process your refund within 3-5 business days.
  • Refunds will be issued to the original payment method used for the purchase.
  • Please note that shipping charges (if applicable) are non-refundable.

5. Exchanges:

  • Unfortunately, we do not offer direct exchanges. If you would like a different size, color, or style, please follow the return process outlined above and place a new order for the desired item.

6. Defective or Incorrect Items:

  • If you receive defective or incorrect slippers, please contact us immediately upon receipt to arrange for a replacement or refund at no additional cost.

7. Exceptions:

  • Customized or personalized slippers are not eligible for return unless they are defective or incorrect.
  • Final sale items are non-returnable and non-refundable.

8. Contact Us:

  • If you have any questions or concerns regarding our return policy or the return process, please don't hesitate to contact our customer service team at We're here to help!

By making a purchase from Solemates, you agree to abide by the terms of this return policy. We value your business and strive to provide you with a hassle-free shopping experience. Thank you for choosing us for your indoor slipper needs!